Privacy Policy
Last Updated: 23rd June 2026
Who We Are
Crafted K Studio (“we”, “our”, “us”) operates this website and is committed to protecting and respecting your privacy.
Our website address is: www.craftedkstudio.co.uk
For any privacy-related enquiries, please contact us at:
Crafted K Studio is the data controller responsible for the personal information collected through this website.
Information We Collect
We may collect and process the following personal information:
Information You Provide
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Account information (if applicable)
- Order details
- Information submitted through contact forms
- Communications sent to us by email or through our website
- Photographs, images, flowers, fabrics, or other materials supplied for bespoke or personalised orders
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Website usage information
- Cookie data
- Pages visited and time spent on our website
How We Use Your Information
We use your personal information to:
- Process and fulfil orders
- Deliver products and services
- Communicate regarding orders and enquiries
- Process refunds, returns and exchanges
- Provide customer support
- Improve our website and customer experience
- Detect and prevent fraud or misuse
- Comply with legal, tax and accounting obligations
- Send marketing communications where you have given consent
Legal Basis for Processing
Under UK GDPR, we process personal information on the following legal bases:
Contract
To fulfil orders, provide products and services, and communicate regarding purchases.
Legal Obligation
To comply with legal, tax, accounting and regulatory requirements.
Legitimate Interests
To operate and improve our business, website security, customer service and fraud prevention.
Consent
Where you have opted in to receive marketing communications or agreed to the use of certain cookies.
You may withdraw your consent at any time.
Payments
Payments made through our website are processed securely by third-party payment providers.
We do not store or have access to your full payment card details.
Bespoke and Custom Orders
Where customers provide photographs, images, flowers, fabrics, ashes or other materials for bespoke or personalised products, these materials will be used solely for the purpose of creating the commissioned item.
Customer-supplied materials remain the property of the customer unless otherwise agreed.
We will not use photographs of customer-supplied materials or completed bespoke products for marketing purposes without permission.
Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted third parties where necessary to operate our business, including:
- Payment providers
- Website hosting providers
- Ecommerce platform providers
- Email service providers
- Courier and postal services
- Professional advisers such as accountants or legal advisers
- Government authorities where legally required
Information shared is limited to what is necessary for the service being provided.
Shipping and Delivery Providers
To fulfil your order, we may share your name, delivery address, email address and telephone number with courier or postal services.
This information is used solely for the purpose of delivering your order and providing delivery updates.
Marketing Communications
If you choose to subscribe to our newsletter or marketing communications, we may send you information about products, services, promotions or updates.
You may unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Contacting us at studio@craftedkstudio.co.uk
We will never send marketing emails without an appropriate legal basis to do so.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Remember user preferences
- Enable website functionality
- Improve website performance
- Analyse website traffic
- Support ecommerce functionality
You can control cookies through your browser settings. Disabling cookies may affect certain website functions.
Where legally required, we will request your consent before placing non-essential cookies on your device.
Embedded Content from Other Websites
Pages on this website may include embedded content such as videos, images, social media posts or articles.
Embedded content behaves in the same way as if you visited the originating website directly.
These third-party websites may collect information about you, use cookies and monitor your interaction with their content. We recommend reviewing their respective privacy policies.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected.
This may include:
- Customer enquiries: up to 24 months
- Marketing records: until consent is withdrawn
- Order and transaction records: up to 7 years to comply with UK tax and accounting requirements
Where information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing of your information
- Object to processing in certain circumstances
- Request transfer of your information
- Withdraw consent where processing relies on consent
To exercise any of these rights, please contact us at:
Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.
However, no internet transmission or storage system can be guaranteed to be completely secure.
International Transfers
Where third-party service providers process data outside the United Kingdom, we will take appropriate measures to ensure your information receives an adequate level of protection in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements or website functionality.
Any updates will be posted on this page with a revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Crafted K Studio
Email: studio@craftedkstudio.co.uk
Website: https://craftedkstudio.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).